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How to order

How to order

Getting started and ordering your products with The New You Plan couldn’t be easier. Click on the video below where our lovely Customer Service Manager, Grant, guides you through placing you order online.

Still need a hand? No problem

We’d be more than happy to help! You can get in touch any of the following ways:

  • Email: [email protected] & we will get back to you as soon as possible
  • Call: 028 3833 0720 (8am-8pm Monday & Tuesday, 8am-6.30pm Wednesday & Thursday & 9am-4.30pm Friday)
  • Live chat: Click on the live chat box on our homepage during the hours above

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23 Responses

  1. Ann Howe says:

    I want to join.

  2. Ann Howe says:

    I want to join your plan.

  3. Desiree Hughes says:

    I want to join please

    • Grant Grant says:

      Hi Desiree, hope you are keeping well ? we have sent you an email to help you get started. I look forward to speaking to you! In case you don’t get this you can speak to us on the live chat at the bottom right hand corner of the screen and you can also email me on [email protected]

  4. Carol says:

    I want to join but wont let me order

  5. kayleigh says:

    I would like to join

  6. Michael says:

    I thought it was free shipping to Ireland
    I did this plan before and never had to pay shipping it was always free but now when I try to order it costs €6.44

    • Grant Grant says:

      Hi Michael, thank you so much for posting. I am happy to say that this still stands. As before free shipping is on any order over €64.50. As an example therefore our 1 week bundles with the special for 20 Pineapple fat burners and our 2 week bundle and all those above it get free shipping. You do need to select this at the checkout when selecting your address. I hope this helps and if you need any help please feel free to contact us via the live chat on our site, the contact number relevant to you found at the top of the page or by email to [email protected]. I look forward to helping you achieve your goals 🙂

  7. Marguerite Ryan says:

    I would like to know more please

  8. Leanne says:

    Hi could I join please ! X

    • Grant Grant says:

      Hi Leanne thank you so much for the comment it is lovely to hear from you. I would love to help you get started and I have popped you a quick email with a guide on how to get started and left you a voice mail to help you get back in touch. Looking forward to helping you smash your goals!

  9. i can’t ship to the U.S.

    • Grant Grant says:

      Hi Tina thanks for posting, We can ship to the U.S., if you would like to place an order you can do so quite simply by putting it through on our website and you will be charged the minimum fee of £19.99 for shipping at the checkout. I can arrange a full quote for shipping based on the package you buy and the difference can be paid at a later stage which we will pick up with you in person.

      Should you wish to cancel at any stage you have up until the confirmation of the couriers fee to arrange a cancellation

      In simple terms the process we use for international shipping….

      1.) Place your order on our website and make the payment for the products
      2.) We will then send you an email of the shipping costs and options to your country (minus the £19.99 charge mentioned above)
      3.) If you are happy with the cost then we can take payment over the phone or via email invoice (Payable by card or PayPal)
      4.) If you are not happy with the cost of shipping we can refund you your payment for the products

  10. Liz Doyle says:

    Hi would like buy summer bundle plan

    • Grant Grant says:

      Thank you for posting Liz, I would love to help you get stated – if you email me on [email protected] I will arrange a call back to help you place your order. Also if you need to call us you can phone us on +44 28 38 330720. Look forward to having you with us! 🙂

  11. Melissa says:

    Hi I’m interested in starting but not sure what plan to follow I want to lose weight as quickly as possible thanks melissa

    • Grant Grant says:

      Thank you so much for posting – in terms of this our fast focus plan is what you would follow to get the quickest results. If you get in contact with us via email to [email protected] we can help you through placing your first order. Look forward to seeing you with us!

  12. Hilary says:

    I would love to start your plan to lose some weight before Christmas but I live on Crete and I don’t know if you can ship an order there. Is it possible? Otherwise I will have to find an alternative.

    • Hi Hilary,

      Thanks for your query, it is so good to hear from you. New You would be delighted to be a part of your weight loss journey and will certainly be able to help you shed those kilos.
      All you need to do is to place an order and we will take care of the rest! You can do so quite simply by putting it through on our website and you will be charged the minimum fee of £19.99 for shipping at the checkout. I can arrange a full quote for shipping based on the package you buy and the difference can be paid by Paypal invoice through your email.

      Please contact me on [email protected] if you have any questions at all.