At The New You Plan, our ethos has always been simple! We don’t just sell you meal plans & leave you to it! We endeavour to help you reach your ultimate weight loss goal and to do this we have taken every measure possible to help support you on your journey to a New You! Check out the amazing ways we will support you!

New You Plan Support

As a team we are passionate about helping you achieve your goals, but as a family we are unstoppable at being the wind beneath each other’s wings. That is what this group is all about. Being around like minded people, while at the same time not even having to tell your best friend that you are on the diet. When you can share the highs and lows of this amazing journey with a group of people who are going through exactly the same thing it makes it even more special.

Everyone in The New You Plan Secret Slimmers Facebook group is there for the same reason as you – to lose weight by sticking to their total food replacement plan. Everyone cheers everyone else on, celebrates the success of others, and helps and encourages those who are having a hard time. Through the highs and lows, successes and struggles, you will find support, encouragement and a lot of laughs along the way.

New You Plan support

The New You Plan Secret Slimmers group is on Facebook, which means that anytime you log in, you will find other people who are available to chat to, ask questions, and share your journey. The group is totally secret, so none of your friends and family will be able to see anything you post or like in this group.  It is because the group is secret that it is so active, as everyone feels able to be themselves and chat away without fear of what other people might think about them being on a diet.

Our community is supported by all our friendly staff and by other customers who are on their journey. You will quickly learn that the products are only half the service that The New You Plan offers. If you have joined the plan and would like to access the group please make sure you add us on Facebook here

To be successful at a Total Food Replacement Very Low Calorie Diet you need to touch on a couple of key elements. The high quality products are already taken care of – the other side of the plan is the environment where you can develop the skill set and mindset of someone who is going to succeed in their weight loss journey.

Tasha is going to be your primary point of contact on Facebook. You will be free to log in literally any time and ask questions and the environment that Tasha and the team nurtures in this group will mean that you get a friendly answer almost straight away, regardless of the time.

New You Plan Support

Customer Hub is our AMAZING online resource centre where you will find all the resources you need to keep you on track throughout your journey. Depending on the bundles you purchase your Customer Hub will continue to expand with lots of information that will keep you on track.

You will receive the following online resources via Customer Hub:

– 7 Day Kick Start Programme: This 7 day video series and worksheets programme will give you all the information and resources you need to succeed and have an amazing first week on plan. Here you’ll find information on tracking your measurements, the importance of drinking water while on the plan, success checklist and more!

– Toolbox: This will serve as your information hub. This handy area includes information on getting the most out of the plan, amazing ways you can use our meals to create, new inventive dishes with our tried and tested recipes and BMI chart.

New You Plan Support

The New You Plan blog is a hive of activity. The New You Plan founder Julie-Ann has used her amazing 8 stone weight loss journey to bring you all the advice and tips you need to completely change you mindset. Here, you’ll also be able to update your weight loss on our challenges posts with tonnes of prizes to be won! You’ll also find loads of success stories here – the perfect motivation to keep you on track!

This is something that you really need to get on to because it is going to help you reach your goal.

New You Plan Support

Our daily motivational emails will keep you in the loop with The New You Plan. From time to time we run offers and this emails will give you the scope on our latest deals. There will of course be high end motivation the whole way through so if you find you are having a bad day all you have to do is open the email and have a read and to be sure you will get yourself back on track.

New You Plan Support

How are you coping with your weight loss journey so far? Do you feel you need to talk to someone to answer any of your queries? Do you need a kick start to keep you on track?

Our kick start call is the perfect way to keep you on track if you feel you need that extra bit of support. This call with the lovely Luke, will help you understand the diet and focus on your weight loss goals! These are just some of the ways that this call can help you:

  • Stick to the plan
  • Set your targets and goals
  • Increase your confidence
  • Increase the motivation
  • Focus on the best plan for you
  • Achieve you targets and goals
  • And achieve a Happy, Healthy, You.

Luke understands how hard it can be to lose weight, and a lot of people don’t actually tell their family and friends that they are doing a Total Food Replacement diet because they may not get the reaction they want, which is why we offer you this support. We want you to feel comfortable around us and want you to know that we are going to be there for you every step of the way. This call is completely free so click here to book it now!

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New You Plan Support

If you are ever on the website and there is something you are really unsure about, all you have to do is click the pink box in the bottom left hand side of the screen and our live chat service will start! When you send your message it will be picked on by either Grant, Luke or Tasha. These guys will be able to help you out or even offer you a call if there is something you really need help on. If you message us out of our work hours, rest assured your message will be promptly replied to the next day!

Screenshot 2016-03-01 16.26.09The best thing about The New You Plan is that we never leave you to work this out on your own – we are with you every step of the way with guidance, motivation, inspiration, support and so much more. We want to help change your life for the better.

You can ask us about anything! Even if you think it’s silly, ask us, because chances are we’ve been asked it before! If you need someone to talk to you can just pick up the phone and give us a ring, email us, start a live chat or even send a message on Facebook – we are always there!

We wish you the very best of luck on your New You journey and remember we are here to help you reach your goals!

15 thoughts on “Support

    • Author gravatar

      Little unsure how this weeks, I can see you add meals but not sure which are best for fast wait loss?

      • Author gravatar

        Thank you so much for posting Kelly, all our products are designed to work together to give you the best weight loss possible – therefore it is more just a case of understanding how to do the plan and designing a menu. The first thing is to understand the number of products you have in a day. For people who are over 17 stone they need to have 5 of the meal replacement items per day. For people who are under 17 stone they have 4 meal replacement products per day. The meal replacement items are those labeled as meal replacements or TFR products on the website.

        Within the meal replacement or TFR products you have each day we also suggest limiting the number of meal replacement bars to one per day.

        Aside from this the other thing you need to know is that you can have 2 of the products labeled as snacks on the website each week. The products cannot be used to replace the meals mentioned above and therefore are used as an additional product on days you have them.

        Also you need to drink between 2.5 and 4 l of water per day.

        In terms of a menu plan. You are free to pick and choose within the guidelines above but to give you an idea I have listed some ideas below:

        9am shake or porridge or bar
        12am shake or bar or meal or soup (exclude the bar if you have had one earlier)
        4pm shake or bar or meal or soup (exclude the bar if you have had one earlier)
        7pm shake or bar or meal or soup (exclude the bar if you have had one earlier)

        For our latest offers I would recommend checking out our special offers page:

        If you would like to schedule in a call with one of our expert consultants you can schedule a call with us on the following link:

    • Author gravatar

      Hey guys,

      I was just about to place an order for my second six week plan, but there are no strawberry bars or milk chocolate truffle bars…
      I was wondering why you might have them back in stock?



    • Author gravatar

      Is there anything i can use to flavour the water i drink?

      • Author gravatar

        Hi Karen, thank you for your message, please find below the requested information in relation to what you can and cannot drink.
        Drink 2.5 – 4 litres of water steadily throughout the day. Tap water, bottled still water and sparkling water are all
        fine, but NO flavourings and NO slice of lemon!

        You can have our ketosis friendly water flavourings which you can find here:

        Teas and Coffees are included in the water allowance. Teas can be black, white, or green leaf but not from flowers or fruit.

        Milk – it is advised to avoid drinking milk with your tea and coffee, however if you want to have the occasional cup of tea or coffee with milk use skimmed milk only and never exceed 250mls per day. Black is best for Ketosis.

        Artificial Sweeteners in tablet form are allowed in teas and coffees. Do NOT use the powder form of sweetener.

        Please email [email protected] if there is anything else we can do to help 🙂

    • Author gravatar

      If I was to place an order on 29th March, when would I be likely to receive my order? Many thanks..

      • Author gravatar

        Hi Michelle, thank you for posting on our blog.
        If you order before 3pm on a working day your parcel will be delivered the next working day if you are based in the UK and ROI.
        If you are shipping internationally then please contact us by email on [email protected] and we will get estimated shipping times for you.
        I hope this helps and please feel free to ask if there is anything else we can do for you.

    • Author gravatar

      Hi. Can someone please tell me what the RDA’s are with this diet. And what foods are in these RDA’s. This is so I can make meals I can share meals with the family but still keep on track. Thank you

      • Author gravatar

        Hi Donna,

        Thank you for your message, it is lovely to hear from you.

        You can check all the nutritional information for our products by clicking on the image at the following location on our website.

        If you click on the image of the product you will see a drop down menu with nutritional information.

        I hope this helps and please contact support@thenewyouplan if you have any further questions.

        Kind regards,


    • Author gravatar

      Im interested in starting 1:1 What was known as the Cambridge Diet I live in U.K. Surrey Cobham area

      is there any Consultant for my area ??

      Many thanks or can you recommend how I can find out.


      Louise Tate

    • Author gravatar

      Hi I am 5days in to the plan.
      Struggling a little I lost 4lb first 2 days but have not lost anything since getting downhearted as put on 0.5lb today 😪
      Feeling constipated and upped my water to 4 lt so is there anything else I can do.

      • Author gravatar

        Hi Debra,

        Well done on your result so far – everyone’s weight loss is different. Given that you are suffering with constipation this may be the cause of your slowed results.
        Also there are many other variants to consider with weight loss, things as small as the time you weigh in at and even moving the scales to a different place on the floor can impact your results. We often advise people to weigh in no more than once a week for this exact reason. Seeing your results go up and down can put you on an emotional rollercoaster.

        In terms of the constipation, you can use, Benefiber & Fybrogel to help, if you cannot find these then any clear, non flavoured fiber supplements are fine. Dulcolax & Sennokot tablets are also perfectly ok.

        Constipation can occur while on our plan due to the restriction in carbs, which means that inadequate fibre intake is the likely cause of your constipation. Boosting your fibre intake through our water flavorings could be another option which could aid with any discomfort and also up your water intake which is only a good thing whilst on plan.

        I have included a link for your convenience to our water flavorings:

        Good luck and we are here if there is anything else you need.

        • Author gravatar

          I’m at the end of 2 weeks weighed in today and not budged since last week.
          My husband ordered 2 week trial and gave up so gave them to me as he didn’t like the taste.
          Really struggling with the food I’m finding the texture and taste unpalatable.
          Thanks for the advice but I’m using what I can and ending the plan.

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